Payment and Confirmation
A deposit of 1 nights’ stay is required at the time of booking to secure your booking. Only once your deposit has been received and a subsequent receipt has been e-
A balance payment is required 7 days prior to your check-in date.
Deposit or balance payments can be made by cash, cheque, BACS transfer, or by any of the following cards:
Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard. All card payments are FREE OF CHARGE.
All additional goods and services purchased during your stay must be paid in full at check-
Amendments & Cancellation
To amend or cancel your booking you must call Simon or Donna directly on: 01237 459203. Voice, text or e-
To amend or cancel your booking made through Booking.com you must contact Booking.com directly as we have no control over reservations made through Booking.com
If you cancel your booking within 7 days of the scheduled check-
If you cancel your booking more than 7 days before the scheduled check-
* If you have paid using a credit/debit card a small charge of 5% will be levied.
*If you have booked through Tripadvisor then a charge of 20% of the total booking cost will be levied (tripadvisor does not refund us any commissions if you cancel)
In the event of a no-show or booking reduction (after arrival date) the full cost of the booking is charged.
It maybe advisable to take holiday insurance.
In the event that we are not available upon your arrival (very rarely); or perhaps you are going to check-
Breakfast is served between 8:30 am to 9.30 am.
We regret refunds will not be given for the complimentary breakfast not taken.
Conditions of stay
In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation; you will be offered alternative accommodation. Note: to date this has never occurred.
We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to us or other guests.
We operate a NO SMOKING policy throughout the inside of the property and including the self-
No service animals
Children and extra beds
All guests must be 18 or over. Children are allowed in whole house bookings only.
There is no capacity for extra beds in any of the rooms
You are liable for any damage occurred during your stay: e.g.: burns, wine spills, irremovable stains, damage to fabrics or furniture, very, very heavy potent rubs or sprays, etc. Please kindly report any damage or accidents to us immediately to avoid possible charges, most accidents can be rectified if dealt with immediately.
We shall not be liable for any loss, damage, expense, accident, injury, illness or inconvenience whether to person or property which you or any other person may suffer or sustain arising out of or in respect of the letting.
You must be able to enter into a legally binding contract and be over 18 years to make a booking with Riverside Cottage.
Your contract is with Donna & Simon Henry, Riverside Cottage Guesthouse, New Road, Bideford, Devon, EX39 5HB.