Our Privacy Policy

At Riverside Cottage Guest House, we value potential and existing bed and breakfast customers which is why we do not sell, distribute or lease personal data to other companies and businesses. We take our responsibilities to under GDPR seriously. We use the information collected from you as a potential or existing customer to provide room availability, make telephone contact and to email you hospitality information which we believe may be of interest to you or your enquiry.

This Privacy Policy, provides lots of detailed information on when and why we might collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.


The personal information we collect information

When you make initial contact via email, or submit your details using our online website form or during a phone call you consent to Riverside Cottage Guest House to reply to your enquiry by phone, email or post.

We will collect your contact information including name, email address and phone numbers, sometimes your address and any other information relevant to your booking enquiry ie date of stay, numbers, room etc

You can browse our web site without giving us any personal information. However we also use google analytics to analyse traffic to our web site. We do this to find out things such as the number of visitors to the various parts of the site. We collect only anonymous, aggregate statistics. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


Why we collect information and what we do with it…

We will not sell, distribute or lease your personal information to third parties.

We collect information to understand your needs and provide you with a better service. We may use the information to get in touch and reply to your enquiry. We may use the information to provide you with information you request relating to our services.

We only retain personal information for a limited time ie for as long as we need it tofulfil the purposes for which we have initially collect it.

We are committed to ensuring that your information is secure, however, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

We use a third party hosting provider. In order to prevent unauthorised access or disclosure, we have put in place reasonable physical, electronic (SSL) and managerial procedures to safeguard and secure the information we collect.

Third-party disclosure
We do not transfer personal information to outside parties. This does not include our website developers or hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

To place an order on this website, you need to have cookies enabled. If you don’t wish to enable cookies, you can browse the site but you may not be able to place an order.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Consent & Access

Through agreeing to this privacy policy you are consenting to Riverside Cottage Guest House to process your personal data for the purposes outlined. You can correct information or request deletion of information at any time by emailing or writing to us at :

Riverside Cottage Guest House, New Road, Bideford, EX39 5HB

Please visit this page periodically to stay aware of any changes to this policy, which we may update from time to time.


MAY 2018